{"id":782,"date":"2023-03-31T02:18:28","date_gmt":"2023-03-31T02:18:28","guid":{"rendered":"https:\/\/movon.com.my\/?page_id=782"},"modified":"2023-04-02T04:46:52","modified_gmt":"2023-04-02T04:46:52","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/movon.com.my\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_68809890\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1231632053\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1231632053 {\n  padding-top: 0px;\n}\n@media (min-width:550px) {\n  #gap-1231632053 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-341636159\">\n\n\n\t<div id=\"col-1700033189\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1684464079\" class=\"text\">\n\t\t\n\n<h2>Return and Refund Policy<\/h2>\n\t\t\n<style>\n#text-1684464079 {\n  font-size: 1.3rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-1684464079 {\n    font-size: 1.75rem;\n    text-align: left;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1307563387\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n<h2><b>1. Application for Return or Refund<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">All Products sold by MOVON shall be subjected to the terms and conditions in this Return and Refund Policy\u00a0<\/span><b>(\u201cPolicy\u201d)<\/b><span style=\"font-weight: 400;\">. Customer may initiate and apply for return of the purchased Products by communicating with MOVON as provided under Section 5 of this Policy and\/or to proceed for a refund as further detailed under Section 6 of this Policy.<\/span><\/p>\n<h2><b>2. Application for the Return and\/or Refund of the Products<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Customer may only apply for the return and\/or refund of the Products in the following circumstances:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(i) The Products has not been received by Customer.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">(ii) The Products received is incomplete (missing quantity or accessories);<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">(iii) The Products received does not match the agreed specification or is materially different from the description provided to the Customer on MOVON Products Installation Note;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">(iv) The Products received is a counterfeit item;<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">(v) The Products received has physical damage (e.g. dented, scratched, shattered); and<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">(vi) The Products received is faulty (e.g. malfunction, does not work as intended);<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All application must be submitted to MOVON and subject to MOVON\u2019s discretion and approval. MOVON will review each Customer\u2019s application on a case-by-case basis and, in its sole discretion, determine whether Customer \u2019s application is successful.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When MOVON receives an application from Customer for the return of the Products and\/or refund, MOVON may respond to Customer\u2019s application accordingly. MOVON will respond within a reasonable time on such request raised by the Customer.<\/span><\/p>\n<h2><b>3. Condition of Returning Item<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Customer should ensure that the Products, including any complimentary items such as accessories that come with the Products (if any) to be returned to MOVON in the condition received by Customer. We will recommend Customer to take a photo of the Products (including any complimentary accessories) upon receipt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The general requirements for return of Products are as follows:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">It must be within<\/span><b>\u00a0fourteen (14) day(s)<\/b><span style=\"font-weight: 400;\">\u00a0from the delivery date;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You must have proof of purchase (including but not limited to, purchase order number, buying invoice, delivery note and\/or bank statement, where applicable);<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Any Products that have been opened, used, altered, or worn, and not in marketable condition, will not be accepted for return or exchange; and<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The Products must be in like new condition. Any Products that have been opened, used, altered, or worn and not in marketable condition, will not be accepted for return or exchange; and<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The Products must not have been used or installed or had any data inputted<\/span><\/li>\n<\/ol>\n<h2><b>4. Shipping Fee for Return of Products<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With respect to the shipping fee for the return of Products, the party liable to bear such cost shall be determined based on the following scenarios:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">i) Due to unforeseeable error from MOVON\u2019s end (i.e. damaged, faulty, or wrong Products delivered to the Customer), MOVON shall bear the shipping fee for the return of Products.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">ii) Due to the Customer\u2019s change of mind, Customer must obtain MOVON\u2019s consent prior to the return request and Customer shall bear the shipping fee for the return of the Products.<\/span><\/li>\n<\/ol>\n<h2><b>5. Refunds<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Customer will only be refunded after MOVON has received the confirmation on the returned Products. All refunds are conditional upon MOVON\u2019s acceptance of a valid return of the Products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The processing of payment may take time and it is subject to the payment provider internal processing timeline i.e.\u00a0<\/span><b>thirty (30) days<\/b><span style=\"font-weight: 400;\">. All costs associated with the refund process imposed by the processing bank and\/or payment provider shall be borne by MOVON. The refund will be made to Customer\u2019s credit\/debit card or designated bank account, whichever is applicable. MOVON reserves the right to modify the mechanism of processing refunds at any time without notice.<\/span><\/p>\n<h2><b style=\"color: #333333;\">6. Contact Us<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you have any questions or concerns about the Policy, please do not hesitate to contact us at\u00a0<\/span><a href=\"tel:1800-28-1182\"><b><span style=\"text-decoration: underline;\">1800-28-1182<\/span><\/b><\/a><span style=\"font-weight: 400;\">\u00a0or you may email us at\u00a0<\/span><span style=\"text-decoration: underline;\"><a href=\"mailto:info@movon.com.my\"><span style=\"font-weight: 400;\">info@movon.com.my<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/span><\/p>\n<p>\u00a0<\/p>\n<p><i><span style=\"font-weight: 400;\">This Policy is updated as at 22.3.2023.<\/span><\/i><\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1307563387 > .col-inner {\n  padding: 30px 10px 60px 10px;\n  border-radius: 28px;\n}\n@media (min-width:550px) {\n  #col-1307563387 > .col-inner {\n    padding: 30px 30px 60px 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_68809890 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n#section_68809890 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_68809890 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #section_68809890 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<style text=\"\">\np {font-size:14px;}li {font-size:14px;}<\/style>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-782","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and Refund Policy - MOVON<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/movon.com.my\/return-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - MOVON\" \/>\n<meta property=\"og:url\" content=\"https:\/\/movon.com.my\/return-and-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"MOVON\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-02T04:46:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/movon.com.my\/return-and-refund-policy\/\",\"url\":\"https:\/\/movon.com.my\/return-and-refund-policy\/\",\"name\":\"Return and Refund Policy - MOVON\",\"isPartOf\":{\"@id\":\"https:\/\/movon.com.my\/#website\"},\"datePublished\":\"2023-03-31T02:18:28+00:00\",\"dateModified\":\"2023-04-02T04:46:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/movon.com.my\/return-and-refund-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/movon.com.my\/return-and-refund-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/movon.com.my\/return-and-refund-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/movon.com.my\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return and Refund Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/movon.com.my\/#website\",\"url\":\"https:\/\/movon.com.my\/\",\"name\":\"MOVON\",\"description\":\"Malaysia&#039;s First Rent-to-Own Baby Gear &amp; 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